Terms of service

Contract for sale of goods and/or services
A contract will be deemed to exist between the owners and operators of this website and any duly authorised purchaser at the point in time that the owners and operators of this website transmits a confirmation email to the purchaser. The order submitted by any purchaser is deemed to be an offer to purchase products and/or services designated within the order itself. Acceptance occurs at the point in time that the owners and operators of this website transmit the aforementioned confirmation email to the purchaser.

Any products that may have been ordered by a purchaser but which are not included in the confirmation email transmitted from the owners and operators of this website shall be deemed not to be a part of any contract.


Caviar, is an extremely perishable product. The ideal storage temperature is between -4°C (25ºF) and +2ºC (35ºF). Caviar has to be stored in a fridge without the packaging used for delivery.

Caviar must be consumed within the expiry date mentioned on the actual packaging. Once opened, it’s recommended to be consumed within 1-2 days.

Pricing and availability of products and services
The owners and operators of this website shall make their best efforts to provide accurate and up to date information about product and/or service availability on this website. Furthermore the images supplied on the product description pages are merely an example of the product available and the actual product which you receive upon delivery may vary from this image.

Dispatch estimates provided to purchasers at the time of a sales transaction are estimates only.

All orders are subject to acceptance and availability. The price of each item is correct at the time the order is placed, ONYX GROUP INTERNATIONAL LTD has the right to alter the pricing without notice.
As any order is processed, the purchaser shall be advised of any products and/or services that are determined to be unavailable with all deliberate speed. The products appearing on the website are available but in limited quantities.

Prices are in Pound Sterling for orders coming from the UK, in Euros for orders coming from countries having Euros as their main currency and in US Dollars for all remaining countries.

Delivery charges are not included unless otherwise stated.

Age restriction
You must be over the age of eighteen years in order to purchase products and/or services from this website.

Affiliated companies and marketing
From time to time, the owners and operators of this website may provide links and/or advertisements regarding the products and services offered by affiliated businesses. The owners and operators of this website are not responsible for evaluating the products and/or services offered by these affiliated enterprises. We do not warrant, guarantee or endorse any of these products and/or services. Additionally, the owners and operators of this website assume no responsibility or legal and equitable liability whatsoever for the actions, advertisements, products or services of these affiliated third parties.

Ingredient & Nutritional Information Disclaimer

Please note that whilst we take every care to ensure the product information displayed on our website is correct, product recipes are regularly changed and this may affect nutrition and allergen information therefore you should always check product labels and not rely solely on the information presented on the website.

Agreement to electronic communication

By accessing this website, you agree and consent to receive electronic communications from the owners and operators of this website and their agents. All agreements, notices, disclosures and other communications will be transmitted to you electronically.  In no way will electronic communications be deemed to alter or amend any rights guaranteed to you by any applicable statute or regulation.

The owners and operators of this website will be responsible for any losses you suffer as a result of any breach of these conditions by the owners and operators of this website if the losses were reasonably foreseeable to both you and us when you commenced using the website or at the point in time when a contract for the sale of goods or services was formed. The owners and operators of this website (and their agents) will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods was formed. The owners and operators of this do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty as required by law.

Changes, alterations and variances
The owners and operators of this website reserve the right to make changes to this website, and to its policies at any time. You will be subject to the policies and terms and conditions in force at the time that you access and use this website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. This provision on changes, alterations and variances is presented in compliance with all applicable statutes and regulations.

Events and circumstances beyond our control

The owners and operators of this website will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions, applicable law and governing jurisdiction.  These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

When ordering goods from this website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. The owners and operators of this website have no control over these charges and cannot predict what they may be at any time. ONYX GROUP INTERNATIONAL LTD can’t and will not accept responsibility for orders that are delayed or stopped by local customs and/or border control.

The right to cancel or returns do not apply to our products due to their perishable nature. ONYX GROUP INTERNATIONAL LTD will ensure that every order placed will be checked thoroughly before dispatch to ensure customer’s satisfaction. If, despite our care, you should have  any complaint about our products the requests will be dealt on a case by case basis.


ONYX GROUP INTERNATIONAL LTD offers to deliver throughout the United Kingdom within 1 working day from confirmation of the order. If the order is placed before 13.00 dispatch will be made on the same day. For EU, UAE and US orders ONYX GROUP INTERNATIONAL LTD offers to delivery with 48 hours from order confirmation.

The above periods are by way of indication only and the seller may not be held liable if these periods are exceeded nor shall such a situation give arise to cancellation of the sale or payment of compensation.

In specific cases same day delivery is an option and available in advance, on request.

Free shipping is included for all orders over £250.00/300.00€/$325.00

Our service is fulfilled when the goods are handed over for dispatch to the company responsible for the transport. After dispatch, the risk of damage or loss shall pass to the transport company. ONYX GROUP INTERNATIONAL LTD is in no way liable for any fault on the part of the transport company.

Due to the nature of the caviar being a perishable product, it will be delivered to you in isothermal packaging containing frozen cooling elements. That way we ensure the unbroken cold chain to the delivery address. To ensure the chain remains unbroken it is advised and very important that the goods are received personally. ONYX GROUP INTERNATIONAL LTD has not responsibility if the recipient is not available at the time of delivery or if the delivery is being delayed or rearranged.

ONYX GROUP INTERNATIONAL LTD cannot be held liable for any damage arising due to incorrect storage during and after delivery.

If your order has not arrived within its allotted timeframe, please check with the courier company quoting your unique tracking number.

Order confirmation

If you do not receive confirmation from us your order may not have been received. Please contact us at info@hadidcaviar.com

Customer Service

Given the nature of our business and the level of service that we endeavour to provide we always try to respond to emails at any time and not only on a 9-5 basis.

Export Delivery charges
Delivery charges will be quoted online or by email for overseas orders. Restrictions may apply to countries other than UK, UAE, USA and member countries of the EU.  The owners and operators of this website will not be held responsible for any particular item contained in an order being confiscated by authorities, or any import duties, which are the responsibility of the recipient or donor.